Legal Information
Legal Information & Terms and Conditions
Last updated: 14 August 2026
These Terms and Conditions set out the basis on which Adams Handyman Services (“we”, “us” or “our”) provides handyman, property maintenance, repair and related services to customers (“you” or “the customer”).
By requesting a quotation, booking our services or instructing us to carry out work, you agree to these Terms and Conditions.
1. Business Details
Business name: Adams Handyman Services
Owner: Bradley Adams
Email: info@adamshandymanservices.co.uk
Telephone: 07380 384 522
Website: www.adamshandymanservices.co.uk
2. Our Services
We provide handyman, maintenance, repair, installation and other property-related services as agreed with the customer.
The exact work to be carried out will depend on the quotation, estimate, written agreement or other arrangements agreed between us.
We reserve the right to decline work that we consider unsafe, unsuitable, outside our experience or outside the services we offer.
Where specialist or regulated work is required, we may recommend that you use an appropriately qualified specialist contractor.
3. Quotations and Estimates
Where possible, we will provide a quotation or estimate before work begins.
A quotation may specify:
- The work to be carried out
- Labour costs
- Materials
- Any applicable call-out or additional charges
- An estimated completion time
Unless specifically stated otherwise, quotations are based on the information available to us at the time they are prepared.
If additional work is discovered or requested after work has started, we will normally discuss the additional work and any associated cost with you before proceeding.
A quotation does not include additional work that was not reasonably foreseeable when the quotation was prepared.
4. Acceptance of Work
A booking may be accepted verbally, by telephone, email, text message, online enquiry or another agreed method.
Where you accept a quotation or instruct us to proceed, you agree that the agreed scope of work and applicable charges form part of the contract between us.
5. Materials
Where we supply materials, the cost may be included in the quotation or charged separately as agreed.
Where appropriate, we may purchase materials on your behalf.
If you supply your own materials, you are responsible for ensuring that they are suitable for the intended purpose and of adequate quality.
We cannot be responsible for defects or problems caused by unsuitable, defective or incorrectly supplied customer materials.
Where bulky materials need to be delivered directly to the property, we may use wholesalers or delivery companies to assist with delivery.
6. Access to the Property
You are responsible for providing safe and reasonable access to the property at the agreed time.
If we are unable to access the property, or access is significantly delayed, additional charges may apply where reasonably incurred.
You should inform us in advance of any relevant access restrictions, parking restrictions, security systems, pets or other circumstances that could affect our ability to carry out the work.
7. Customer Responsibilities
Before work begins, you should:
- Remove valuable or fragile items from the immediate work area where reasonably possible
- Tell us about known hazards or defects
- Provide accurate information about the work required
- Ensure we have reasonable access to the area
- Obtain any permissions that are your responsibility
- Inform us of any relevant restrictions affecting the property
You remain responsible for obtaining landlord, managing-agent, planning or other permissions where these are required and are your responsibility.
8. Condition of the Property
We will take reasonable care while carrying out work.
However, older, damaged, fragile or defective surfaces and structures may be more susceptible to damage when work is undertaken.
If we identify an existing defect or a potential problem that could affect the work, we will explain this to you where reasonably possible.
If proceeding with the work could create an unreasonable risk of damage or injury, we may refuse to carry out that part of the work.
9. Additional Work
If additional work becomes necessary because of circumstances that could not reasonably have been identified before work commenced, we will discuss this with you.
Additional work will not normally be carried out without your agreement where the additional work will result in an additional charge.
Emergency situations or work necessary to make an area safe may be dealt with immediately where reasonably necessary.
10. Payment
Payment terms will be agreed before or during the booking.
Unless otherwise agreed, payment is due upon completion of the work.
We may accept payment by methods made available by us, such as bank transfer, card or other agreed payment methods.
Where an invoice is issued, payment is due by the date stated on the invoice.
We reserve the right to charge reasonable additional costs arising from late payment, subject to applicable law.
11. Deposits and Materials
For larger jobs or where materials need to be purchased in advance, we may request a deposit or advance payment.
Any deposit or advance payment requested will be explained before the work is confirmed.
Deposits will be handled in accordance with the agreed quotation and applicable consumer law.
12. Cancellation and Rearranging Appointments
We understand that circumstances can change.
If you need to cancel or rearrange an appointment, please provide as much notice as reasonably possible.
Where a cancellation results in costs being incurred by us, such as specially purchased materials or other unavoidable expenses, we may seek to recover reasonable costs where permitted by law and where these have been explained or agreed.
Where consumer cancellation rights apply, nothing in these Terms and Conditions is intended to remove or restrict those rights.
13. Consumer Cancellation Rights
Where a contract is entered into away from our business premises or online, certain consumer cancellation rights may apply depending on the circumstances.
There may be exceptions, including where a customer has specifically requested that certain services begin during the cancellation period.
We will provide any cancellation information required by law where applicable.
Nothing in these Terms and Conditions affects your statutory consumer rights.
14. Completion Times
Any completion date or estimated timescale provided by us is an estimate unless a specific completion date has been expressly agreed.
Delays may occur because of:
- Unexpected problems discovered during the work
- Material availability
- Supplier or delivery delays
- Weather conditions
- Access problems
- Customer-requested changes
- Other circumstances outside our reasonable control
If a significant delay occurs, we will communicate this to you where reasonably possible.
15. Workmanship
We will carry out services with reasonable care and skill.
If you believe that work has not been completed to the agreed standard, please contact us as soon as reasonably possible so that we have an opportunity to inspect the work and, where appropriate, put matters right.
Your statutory rights remain unaffected.
16. Damage and Liability
We will take reasonable care to avoid causing damage to your property.
We will not exclude or restrict liability where doing so would be unlawful.
Nothing in these Terms and Conditions limits or excludes liability for matters that cannot legally be limited or excluded.
We are not responsible for problems caused by:
- Pre-existing defects
- Structural problems
- Hidden defects
- Incorrect information supplied by the customer
- Customer-supplied materials
- Work carried out previously by another contractor
- Conditions that could not reasonably have been identified before work began
Where we become aware of a potential problem, we will inform you where reasonably possible.
17. Photos of Completed Work
We may take photographs of completed work for our business records.
We will not use photographs containing identifiable personal information, people or private details for advertising or promotional purposes without appropriate permission.
18. Complaints
We aim to provide a friendly and professional service.
If you are unhappy with any aspect of our service, please contact us as soon as possible.
We will review the complaint and, where appropriate, arrange to inspect the work and discuss a reasonable resolution.
Email: info@adamshandymanservices.co.uk
Telephone: 07380 384 522
We encourage customers to give us the opportunity to resolve any issue before taking further action.
19. Website Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, photographs, descriptions, examples and other information on the website are provided for general information and may not represent the exact result achievable at every property.
Prices shown on the website, where applicable, may be subject to change and should not be treated as a quotation unless expressly stated.
20. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may update, suspend or change parts of the website without notice where reasonably necessary.
21. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics, photographs and other materials, belongs to Adams Handyman Services or is used with permission.
You may not reproduce, copy, modify or commercially use our website content without our prior written permission.
22. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal information.
23. Cookies
Our website may use cookies and similar technologies.
Where required by law, we will obtain consent before using non-essential cookies.
Our use of cookies is explained in our Privacy Policy and/or Cookie Policy.
The ICO states that non-essential cookies generally require prior consent and that users should receive clear information about how cookies are used. (ICO)
24. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
25. Governing Law
These Terms and Conditions are governed by the laws applicable in the relevant part of the United Kingdom.
Where you are a consumer, nothing in these Terms and Conditions affects your statutory rights.
26. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this website and will show the date on which it was last updated.
27. Contact Details
If you have any questions about these Terms and Conditions or our services, please contact:
Adams Handyman Services
Bradley Adams
Telephone: 07380 384 522
Email: info@adamshandymanservices.co.uk
Website: www.adamshandymanservices.co.uk